A leading materials testing laboratory based in Ledbury is seeking a Lab Operations Manager to take full responsibility for the day-to-day laboratory services, driving business growth and ensuring technical excellence. This is a key leadership role, focused on managing operations, enhancing quality standards, and expanding external testing revenue.

Laboratory Operations Manager responsibilities:

• Business Growth & Revenue:
• Own and drive revenue targets for IncoTest’s external testing services.
• Identify opportunities to expand external revenue streams.
• Build and maintain strong relationships with key customers.
• Laboratory Operations & Quality:
• Take overall responsibility for the laboratory’s technical operations.
• Implement and maintain ISO/IEC 17025 and Nadcap Materials Testing standards.
• Continuously improve services for internal and external customers.
• Leadership & Stakeholder Engagement:
• Lead and manage a diverse technical team.
• Work closely with senior leadership, including the Technical Director, Head of Quality, and Operations Director.
• Engage with accreditation bodies and key industry partners.

Laboratory Operations Manager requirements:

• Education & Expertise:
• Degree in Metallurgy, Materials Science, or Engineering (preferred).
• Strong background in metals/materials testing.
• Experience in the aerospace or metals production industry is beneficial.
• Leadership & Commercial Acumen:
• Proven experience managing a large technical team.
• Ability to balance technical oversight with commercial strategy.
• Strong problem-solving skills, able to provide clear solutions in a fast-paced environment.
• Industry & Quality Standards:
• Familiarity with ISO/IEC 17025 and Nadcap accreditation.
• Understanding of Ni alloys or other major alloy systems is a plus.

Personal Attributes:

• Entrepreneurial mindset with a proactive approach to business development.
• Confident and articulate, able to engage with stakeholders at all levels.
• Self-motivated, results-driven, and quality-focused.
• A strategic thinker who can drive operational improvements and revenue growth.

£Comp + company car + quarterly bonus + relocation allowance (if applicable) + BUPA healthcare + excellent pension scheme