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Guildford

Techncical Support Manager - PCR/ELISA

Technical Support Manager – BioChek Products – PCR / ELISA

Home-based with European travel

Competitive base salary + performance-related bonus
Are you a PCR expert who enjoys solving technical problems and helping customers get the best from their laboratory equipment and assays?
Cranleigh STEM is partnering with BioChek to recruit a Technical Support Manager for its expanding Technical Support team.
This newly created position offers the opportunity to support diagnostic assays, laboratory automation and software used within animal health. Reporting to the Head of Customer Process Solutions, you will combine scientific expertise with practical troubleshooting and customer training.
The role
You will help customers and colleagues get the best from BioChek’s products, supporting equipment and applications across Europe. Your responsibilities will include:

  • Troubleshooting PCR workflows, assay performance and equipment issues, identifying causes and implementing solutions.

  • Supporting the installation, maintenance and repair of BioChek equipment, including PCR systems, ELISA automation, extraction robots, readers and washers.

  • Helping customers set up PCR equipment and assays.

  • Analysing PCR and ELISA data and supporting the interpretation of results.

  • Training customers, regional product specialists and colleagues on assays, equipment, software and maintenance.

  • Managing technical enquiries and preparing clear technical documentation.

  • Testing software updates and contributing to improvements in functionality and usability.

  • Evaluating laboratory automation that could support BioChek’s future product offering.

About you
Strong, hands-on PCR expertise is essential. BioChek welcomes candidates from either of the following backgrounds:

  • An experienced molecular biologist or applications specialist who can troubleshoot assays, laboratory workflows and instrumentation.

  • A laboratory instrumentation or service engineer with strong PCR expertise and experience supporting diagnostic equipment and applications.

You will also bring:

  • A relevant bachelor’s degree or equivalent technical qualification.

  • Strong analytical and practical problem-solving skills.

  • The ability to explain technical information clearly and deliver effective training.

  • A proactive, organised and customer-focused approach.

  • Confidence working independently while collaborating with an international team.

  • Fluent English and willingness to travel across Europe.

Experience with ELISA, laboratory automation and diagnostic software would be advantageous. Veterinary diagnostics experience is welcome but is not essential. Candidates from human healthcare and other relevant laboratory environments are encouraged to apply.
Location and package

  • Home-based

  • European travel of up to approximately 35%, mainly across Northern Europe.

  • Occasional evening or weekend work where required.

  • Performance-related bonus equivalent to one month’s salary.

Interested in joining BioChek’s growing technical team? Apply with your CV or contact Gareth Emmett at Cranleigh STEM for a confidential discussion. – gareth@cranleighstem.co.uk
#BioChek #PCR #MolecularDiagnostics #TechnicalSupport #MolecularBiology #LifeSciences #NetherlandsJobs

Guildford

Techncical Support Manager - PCR/ELISA

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